Our business model

We listen to our customers and end users to help them solve their ventilation problems and meet their regulatory obligations.

Tightening energy efficiency regulations and increased focus on indoor air quality lead to increasingly demanding design criteria for our customers. We also strive to improve the end user experience by minimising noise, improving aesthetics and enhancing ventilation controls

Impact on our results:
Continued revenue growth and margin improvement

We continue to innovate products to meet customer needs and regulatory obligations, whilst considering life cycle and environmental impact.

We invest and spend 2.4% approximately of revenue each year to put ourselves ahead of regulatory developments, and ensure our customers have the best, highly specifiable products to meet indoor air quality and carbon efficiency goals. We can then differentiate our brands with market leading and market defining products and offer cost-effective quality through constant value analysis and value engineering developments.

Impact on our results:

2.4%

of revenue spent on new product innovation

Market leading innovation supports market leading margins

We manufacture whilst remaining focused on sustainability and assemble high-quality, technically sophisticated ventilation solutions at optimised cost.

We have an asset light, low fixed cost assembly model which allows us to respond efficiently to changes in demand. Coupled with a disciplined approach to working capital, this results in consistently high levels of operating cash generation.

We manufacture where we can add value and flexibility, and outsource component manufacture to trusted experts where it is economically sensible. Our renewed dedication to Operational Excellence will lead to further cost efficiency and improvements in product quality.

Impact on our results:

81%

of revenue from products made in house

We target >90% conversion of operating profit to cash and are able to redeploy this cash into our acquisition strategy

Manufacturing versus buying-in results in greater flexibility and lower cost

We provide best in class customer service to thousands of customers with thousands of products across the Group, whilst minimising waste and single use plastic.

We supply our products and services through multiple channels in trade, in retail and direct to contractors. Our wide product portfolio and service proposition ensure that we continue to be the supplier of choice for many of our distribution partners.

Impact on our results:

21,000+

locations being shipped to
Strong distribution channels and wide availability creating customer loyalty and margin quality

We have specialist sales and marketing teams supporting our customers.

Our primary communication channel with our customers is through our large sales and marketing teams. We structure specialised teams around local market requirements ensuring expertise and focus.

Impact on our results:

400+

total sales people across the Group

Solution selling and strong specifications generate customer preference

We deliver growth by leveraging our product range and acquisitions to develop strong market positions and expand our sales channels.

Our vision is to create long-term growth by continuously developing new and exciting propositions for our customers. Our aim is to increase the value to customers across our brands by leveraging our product ranges, strengthening our market positions and engendering loyalty through customer service and trust in our brands. At the same time our acquisition strategy ensures we constantly improve our channels to market and widen our geographic and product diversity.

Impact on our results:

11%

5-year revenue CAGR

Continued revenue growth and margin improvement